Flower Delivery Nunhead: UK E-Commerce Terms & Legal Information

Terms & Conditions for Nunhead Flower Delivery Customers

Introduction & Scope

Welcome to the Terms and Conditions (‘Terms’) for flower delivery services provided by Flower Delivery Nunhead (“we”, “us”, “our”). By placing an order via our online shop, you agree to be bound by these Terms. These Terms cover the full range of our flower delivery activity in Nunhead and surrounding areas, including Peckham, Brockley, East Dulwich, New Cross, and all adjacent postcode districts.

Please read these Terms carefully as they outline your rights, responsibilities, and the basis upon which we supply products and services to you as a consumer in the United Kingdom. If you do not agree with any part of these Terms, please refrain from using our website or placing an order.

Order Process

1. Placing an Order: To purchase flowers or related products from our website, you must:

Browse our available selection and choose your desired items.
Add items to your online basket and proceed to checkout.
Enter the recipient’s address within Nunhead or surrounding eligible locations, along with your contact details for confirmation.
Review your order and accept these Terms when prompted.
Complete payment through one of our secure payment methods (see Payments section).

2. Order Confirmation: After you place your order, you will receive an on-screen and/or email confirmation acknowledging receipt. Acceptance of your order and completion of the contract between you and Flower Delivery Nunhead occurs when we dispatch your goods unless we inform you otherwise.

3. Delivery Area: Flower Delivery Nunhead specialises in efficient online flower delivery in Nunhead and nearby postcodes. Orders placed for delivery outside these areas may be declined or subject to additional terms or charges; we will notify you in such cases.

Payments

1. Accepted Payment Methods: We accept major UK debit and credit cards and may provide options such as Apple Pay or Google Pay as available. Payment must be made in full prior to the dispatch and delivery of your flowers.

2. Pricing: All prices for our products and delivery services are displayed clearly at the point of purchase and are inclusive of VAT where applicable. Delivery costs, if any, are set out separately and added to your order total before you complete payment. We reserve the right to update our prices at any time; however, you will only be charged the amount agreed at checkout for your current order.

3. Security: All online transactions are processed on a secure platform. We do not store your full payment information. Any third-party payment processor we engage with is fully PCI DSS compliant.

Order Amendments and Cancellation

1. Changing Your Order: If you wish to amend your flower delivery order (e.g., change address or delivery date), please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee amendments for orders already prepared or in transit.

2. Cancelling Your Order: Under the Consumer Contracts Regulations, you may have the right to cancel your purchase within 14 days of receiving your order. However, as our flower arrangements are fresh, perishable goods made to your order, this cancellation right does not generally apply once the flowers have been prepared or arranged for delivery.

Still, if you need to cancel, please inform us immediately. If your order has not yet entered the preparation stage, we will issue a refund using your original payment method. Once an order is being processed or has been dispatched, refunds are not guaranteed.

3. Product Substitution: Owing to seasonal availability or supply constraints, we may substitute flowers or packaging of equal or greater value. We will make reasonable attempts to contact you if significant changes are necessary, but minor substitutions may occur at our discretion without prior notice.

Delivery Information

1. Delivery Times: We offer same-day and next-day flower delivery throughout Nunhead and surrounding districts, subject to stock and order cut-off times. Specific delivery slots or time requests are not guaranteed, but we do our best to meet customer preferences.

2. Delivery Instructions: Please ensure accurate address details and contact information are provided. If the recipient is unavailable, flowers will be delivered as per your instructions (e.g., to a neighbour, left in a safe place), or as we see fit based on our experience and delivery policy. We are not responsible for lost or damaged goods where incorrect details are provided or delivery instructions are unclear.

3. Delivery Delays: We are not liable for late delivery due to reasons beyond our reasonable control, such as extreme weather, access issues, or major supply chain disruptions. In the unlikely event we are unable to deliver, we will notify you promptly to reschedule or arrange a refund.

Guarantee & Quality

1. Freshness Promise: We strive to provide the freshest, highest quality flowers for online flower delivery in Nunhead. Please unpack and hydrate your flowers as soon as possible after delivery to ensure maximum vase life.

2. Unsatisfactory Goods: If you believe your flower delivery is defective or not as described, please contact us within 24 hours of receipt with clear details and photos where possible. We may offer a replacement, alternative arrangement, or partial/full refund at our discretion, depending on the circumstance.

Liability

1. Our Responsibility to You: Our liability to you for any claim arising from a flower delivery order (including for negligence, breach of contract, or statutory duty) is limited to the purchase price of the flowers concerned and any direct delivery charge paid. We do not accept liability for indirect or consequential losses, including business interruption, loss of profits, or emotional distress.

2. Exclusions: We do not exclude or limit our liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under UK law.

3. Force Majeure: We will not be responsible for any failure to deliver or for delays caused by events outside our control, including but not limited to, strikes, supply shortages, pandemics, natural disasters, utility failures, or transport delays.

Customer Responsibilities

1. Correct Information: It is your responsibility to provide accurate details (recipient’s name, address, delivery date, and contact information). We are not responsible for failed delivery due to incorrect or incomplete address details.

2. Access and Acceptance: Ensure that someone is available to accept the flower delivery, or provide clear instructions at the time of order for where the flowers can be left safely. Failure to do so may result in flowers being left unattended or a failed delivery, for which refunds may not be applicable.

Intellectual Property

All content on our website, including photographs, product descriptions, design, and branding, is the exclusive property of Flower Delivery Nunhead. Reproduction, distribution, or commercial usage without our prior written consent is strictly prohibited.

Privacy & Data Protection

We are committed to protecting your privacy and comply with all current UK data protection laws. Please refer to our Privacy Policy for details on how we collect, use, store, and safeguard your data.

Amendments to these Terms

We reserve the right to update these Terms from time to time, for example, to reflect changes in law, business practices, or for operational reasons. The latest version will always be published on our website. Your continued use of our site or placing orders signifies your acceptance of any updates.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Note for Customers: These Terms & Conditions apply to all Flower Delivery Nunhead customers, including those in Nunhead itself and the full range of surrounding areas our service covers. Please contact us directly if you have any questions regarding your rights or our policies.

Contact and Further Information

If you have any questions or concerns regarding these Terms & Conditions, or if you require clarification on any part of the order process for online flower delivery in Nunhead, please use the contact details provided on our website. Our customer service team is here to support your experience with Flower Delivery Nunhead.