Returns, Refunds & Complaints Policy | Flower Delivery Nunhead
Our Commitment to Fresh Flowers in Nunhead
At Flower Delivery Nunhead, we pride ourselves on delivering only the freshest flowers to homes and businesses in Nunhead and the surrounding areas. As a trusted local florist, your satisfaction is our top priority. Our Fresh Flowers Guarantee ensures that your bouquet not only looks stunning upon arrival, but stays fresh for an industry-leading window, making every occasion memorable.
Damaged-on-Arrival Policy
We handle every arrangement with care, but sometimes damage can occur during transit. If your flowers arrive damaged or not in the condition you expected, please let us know as soon as possible. We kindly ask that you report any delivery issues on the same day your flowers arrive, along with a photograph of the arrangement. This allows us to quickly assess the issue and offer a prompt resolution. Our team will investigate your report and prioritise a seamless experience for you.
Freshness Window and Guarantee
Our flowers are sourced daily from trusted growers, ensuring unrivalled freshness. We guarantee that our blooms will remain fresh and vibrant for at least five days from delivery, provided they are cared for according to our care instructions. If your flowers do not meet this standard, please reach out to us promptly with details and photographic evidence, so we can honour our Fresh Flowers Guarantee.
Refunds & Replacements
Your happiness matters to us. If you receive flowers that are damaged on arrival or do not meet our freshness guarantee, we offer the option of either a full refund or a replacement arrangement delivered at your convenience. Our customer care team will work with you to resolve the issue swiftly and fairly. Refunds are usually processed within 3-5 working days, depending on your original payment method.
Making a Complaint
We appreciate hearing from you, whether your feedback is positive or not. Should you wish to raise a complaint regarding our products or services, we invite you to contact our customer service team with the details of your concern. Every complaint is taken seriously and investigated thoroughly. We aim to acknowledge all complaints within one working day and resolve them within three working days wherever possible. Your feedback helps us continually improve our service to the Nunhead community.
Why Choose Flower Delivery Nunhead?
We are proud to be a trusted, independent florist dedicated to the Nunhead area. We serve both households and local businesses, delivering tailored services and premium blooms with a personal touch. Our commitment to quality, transparency, and vibrant, long-lasting flowers is what sets us apart. Thank you for supporting your local florist – we are always here to help make your special moments last longer.
