Flower Delivery Nunhead Privacy Policy

Introduction

This Privacy Policy sets out how Flower Delivery Nunhead collects, uses, shares, and protects your personal information, in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing Flower Delivery Nunhead orders from Nunhead and the surrounding districts. We are committed to protecting your privacy and handling your data transparently and securely.

What Data We Collect

When you order from Flower Delivery Nunhead, we collect certain types of information necessary to fulfil your order and provide our services. We collect:

• Identity Information: Your name and, if you are sending flowers to someone else, the recipient’s name.
• Contact Information: Delivery address, billing address, and phone number (optional).
• Order Information: Details about the flowers or gifts ordered, delivery instructions, message cards, and any preferences you specify.
• Payment Details: Payment method and relevant transaction details (note: payment details are processed securely by our payment processors and are not stored by us).
• Communication Records: Communications you send to us, including feedback, enquiries, and reviews.
• Technical Data: Limited technical data such as your browser type, device information, and IP address collected via your interaction with our website to ensure security and optimal website performance.

Lawful Basis for Processing Personal Data

We process your personal data based on the following lawful bases under the GDPR:

• Contractual Necessity: Most of the information we collect (such as your name, address, and order details) is required in order to fulfil our contract with you to deliver flowers and gifts according to your specifications.
• Legal Obligations: We may be legally obliged to retain some data for tax, accounting, or regulatory reasons.
• Legitimate Interests: We may use your data for our legitimate business interests, such as improving our services, preventing fraud, or responding to your queries in a timely manner. We ensure these interests do not override your fundamental rights and freedoms.
• Consent: Where required, we process certain types of data (for example, for marketing communications) only when you have given your explicit consent. You can withdraw this consent at any time.

How We Use Your Data

Your personal data is used for the following purposes:

• To process and deliver your orders accurately and efficiently.
• To communicate order status, delivery updates, and customer service responses.
• For administrative functions such as managing payments, refunds, or disputes.
• To improve our website, products, and services based on your feedback and usage patterns.
• To comply with applicable laws and regulations.
• If you have consented, to send marketing communications about Flower Delivery Nunhead’s offers or news (you can unsubscribe at any time).

Data Processors and Data Sharing

We may engage trusted third parties to process data on our behalf (known as data processors). These may include:

• Payment Processors: Securely process your payments. We do not store your full payment card details ourselves.
• Delivery Partners: Third-party couriers or logistics companies may be provided with your delivery address and contact information to fulfil your order.
• IT Service Providers: Companies that support our website’s hosting, operation, and security.

All such processors are carefully selected, required to comply with GDPR requirements, and only process your data according to our instructions. We do not sell your data to third parties. Your data will not be transferred outside the UK or the European Economic Area without adequate protection in line with GDPR requirements.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above:

• Order and Contact Information: Retained for up to 7 years after your last order to comply with tax and legal obligations.
• Marketing Preferences: Retained until you opt-out or withdraw your consent.
• Technical and Usage Data: Kept for a shorter period, typically up to one year, unless required for security or legal reasons.

At the end of the retention period, data is securely deleted or anonymised.

Your Data Protection Rights

Under the GDPR, you have rights regarding your personal data. You may:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (the 'right to be forgotten'), subject to legal limitations or overriding public interest.
• Restrict or object to the processing of your data in specific circumstances.
• Request data portability – to receive your data in a digital format for your own use.
• Withdraw consent where processing is based on your consent (e.g., marketing communications).

To exercise these rights, please contact us using the details on our website. We may require proof of your identity before responding to your request, in line with GDPR regulations.

Security Measures

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure servers, up-to-date security protocols, and restricted access to sensitive information. We regularly review our security practices to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will apply from the date they are posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact and Complaints

If you have any questions, concerns, or wish to exercise your data protection rights, please refer to the contact information provided on our website. You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has not been handled in accordance with the law.

This policy was last updated in June 2024. It applies to all Flower Delivery Nunhead customers in Nunhead and surrounding districts.